Archive for September, 2006
How to get users to Read The F*sking Manual
Tuesday, September 26th, 2006From the Creating Passionate Users weblog:
The “F” in RTFM is the biggest clue that most of us blame the user for not reading the manual. But if “reducing guilt is the killer app”, companies should take more responsibility for whether readers use their manuals. And since we can’t force our users to do anything, [...]
Who will be the Dell of the network service providers?
Tuesday, September 26th, 2006The Union Square Ventures blog discusses the possible winners and losers amongst the big network service providers
For those of us who have been around for a while, the rumblings of the telcos about moving up into the applications space, or the cable companies moving more aggressively into content, or the wireless operators focus on value added [...]
Recent MindTools articles
Tuesday, September 26th, 2006Lewin’s Change Management Model - Understanding the Three Stages of Change
“One of the cornerstone models for understanding organizational change was developed by Kurt Lewin back in the 1950s, and still holds true today. His model is known as Unfreeze – Change – Refreeze, refers to the three-stage process of change he describes. Lewin, a physicist [...]
Cool Feet
Thursday, September 21st, 2006Cool Feet:
“From the designers whose Cableyoyo device helped make unruly cables a little more manageable, Cool Feet are a compact set of four peg-legs that help make laptops less hot, more ergonomic, and less prone to damage furniture. Attaching via a suction cup (non-iBooks require the included glossy, clear adhesive dots), the silver feet can [...]
Superb Teaching Manual [Free Download]
Sunday, September 17th, 2006From Kevin Kelly’s wonderful Cool Tools newsletter:
“This old-school government manual for flight instructors is the best how-to guide I have come across for teaching, learning, communication and professionalism about any subject. It says almost nothing about aviation, and everything about how to teach. It’s called “The Aviation Instructor’s Handbook”; the full text is available for [...]